FAQ
Reception
Yes, anyone entering the facility is required to wear socks regardless of whether they are playing in the structure or not. This helps keep our play areas clean, hygienic, and safe. It creates a barrier between bare feet and shared surfaces, helping reduce the spread of germs, and maintains better foot hygiene for everyone.
Socks are available to purchase for $2.50.
Yes, anyone between the ages of 1-17 are required to pay the general admission entry, and must be included on the waiver form. This admission is required for entry into the facility, regardless of whether they use our amenities.
Our general admission fee is from ages 1-17 years old. However, our playstructures are large enough where adults may also go in with their children.
Yes! We have a separate play area specifically designed for babies and toddlers. This space is intended for our youngest guests to play safely and comfortably.
If you notice an older child in the toddler area who is not playing appropriately for the space, please let a staff member know. Our team will be happy to assist and guide them to one of our larger play areas.
No. All children must be supervised by the adult they arrived with at all times. Children cannot be left unattended in the facility. If a child is found unattended, we are required to contact Child Services in accordance with our legal obligations.
Yes. If another parent, family member, or friend over 18 years old will be staying behind to supervise your child, staff must be notified before you leave. The person taking over supervision must have the same admission stamp as your child(ren), and must complete a waiver form before assuming responsibility.
The adult who remains with the child will retain full legal responsibility for the child while they are in our facility.
No. Re-entries are not permitted should you leave our premises and return later that same day. Once you leave the premises, you will be required to purchase a new admission to re-enter.
No. Outside food and beverages are not permitted in the facility. As a business, we offer a variety of food and beverage options for our guests, including options that accommodate many common food allergies and dietary needs. This policy helps us maintain a clean, safe, and consistent environment for everyone.
If outside food is found in the facility, guests will be asked to return it to their vehicle. No exceptions will be made to this policy unless there is a medical reason requiring access to specific food.
We have a variety of food options available to accommodate many common food allergies and dietary needs. If you have questions about our menu or whether we can accommodate a specific allergy, please contact us in advance at 780-757-0055 or email us at info@allstarsplayland.com and our team will be happy to assist.
If you or your child has a medical condition, such as diabetes, hypoglycemia, etc. that requires access to specific food, please notify the receptionist upon arrival. They will relay the information to the appropriate staff so we can ensure your needs are accommodated safely.
Our stamp system is an important part of our safety procedures. Each child and accompanying adult receives a matching stamp upon entry, and our staff check these stamps when guests leave to help ensure that children are leaving with the appropriate adult.
If the stamps do not match, staff may ask for additional identification or photo verification to confirm that the child is leaving with someone they know. Photo verification may include a photo of the child taken on a previous day.
We appreciate your understanding and cooperation as we work together to help ensure every child leaves our facility safely.
There is no set time limit—everyone is welcome to stay and play for as long as they’d like! Please note that we do not allow re-entry once you leave the facility.
Yes, we offer one month memberships for ages 1-3 years old ($79.50 + GST) and 4+ years old ($109.50 + GST) which can be purchased over the phone, or at reception. Please note that pricing is subject to change.
Once a membership is active, you will not always need your membership card! We can easily access the membership via phone number.
Yes. Gift cards can be purchased at reception or over the phone for any value that you’d like to add.
Our general admission pricing is the same between ages 1-3 years old and 4+ years old. We do not offer sibling/large family discounts.
Our staff are always present throughout the facility and regularly walk around to clean, maintain the play areas, and assist guests. However, we are not a daycare or childcare facility, and our staff do not actively supervise individual children.
All children must be supervised by their parent or legal guardian, or by the responsible adult they arrived with, at all times.
Our staff are happy to assist with requests or concerns and can also provide support with features such as the zipline, rock wall, and arcade.
Yes, as long as you are within the facility. We have free wifi available for use.
We are open every day of the week from 9am-9pm with the exception of being closed on Christmas Day.
Monday to Thursday:
Friday to Sunday:
Disability Rates: $6.00 + GST
Please note pricing is subject to change.
Our disability rate is available for children who require significant daily support and supervision due to a disability. This rate is intended for guests whose disability substantially affects their ability to participate independently and who require the assistance of a caregiver throughout their visit. Eligibility is based on support needs, not on a specific diagnosis.
Children receiving the disability rate must be accompanied by a parent, guardian, or caregiver who provides continuous supervision throughout their visit. They cannot be left unattended at any time while in the facility.
If you're unsure whether your child qualifies, please contact us at info@allstarsplayland.com before your visit.
Yes. To help us ensure the safety and well-being of all guests, we require some additional information when the disability rate is used.
If a parent or guardian is accompanying the child, we will ask for their name and phone number. If the child is attending with a support worker or aide, we will also require the parent or guardian's name and phone number, as well as the name and contact information of the supporting organization
To help maintain space and cleanliness, strollers are not permitted inside.
Yes. Lockers are available for $2.00 and are coin-operated. Please note that lockers do not provide change, and we are unable to provide cash back from card to coins. Please have the exact $2.00 available when using a locker.
Yes. Unbranded water bottles are okay to bring in, and can be refilled at the cafe.
Monday to Friday 9am-3pm
Strollers are not permitted inside the facility. While we do not have elevators, our main floor provides accessible space for wheelchairs.
If you require any assistance during your visit, please don't hesitate to ask a member of our staff. We're happy to help make your visit as comfortable and accessible as possible.
